How long does it usually take for me to receive a reply when I send an inquiry?
Time: 2025-10-27
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In general, there are several situations for sending an inquiry:
1. Beijing time 9:00-18:00: We will wait for the website, reply within 15s after receiving your information, and assign a special person to follow up your needs one-on-one, and respond to your specific needs within 24 hours offer.
2. Beijing time 18:00-9:00: We will have someone on duty, assign a special person to follow up your needs one-on-one within 1 hour after receiving your information, and quote your specific needs within 24 hours.
3. Weekends: Within 6 hours, assign a special person to follow up your needs one-on-one, and quote your specific needs within 48 hours.
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If you do not hear back within the expected time, please wait a little, they may have experienced delays, or your inquiry may have been inadvertently missed. In such cases, contacting again will help ensure that your inquiry receives the attention it deserves.
